Went to Ward's Boat shop in Ossipee, New Hampshire to buy a boat. Mark my salesman (Great Guy)! Went back and fourth on price and left over $500.00. Next day gave in and did my credit application over the phone. Had a boat deal all ready to go. Insurance binder, financing, and delivery. Mark my salesman last minute called me and said... "They would not let the driver bring the paperwork for me to sign" They wanted me to go back to the store. I have bought new trucks,cars and mortgage's and have signed on the hood of my new truck! I told Mark to send the paperwork with the driver and I will sign it when they deliver the boat! He asked Barry the owner if they could let the driver just bring it with him and Barry said no! I told Mark if you can't do that then keep the boat! $21,500.00 deal gone south? What customer service! They couldn't send the office manager up with the paperwork? The owner is a bad business man! As a business owner, I would have driven to Boston to sell a boat with 3 weeks left of summer! Even if it was the beginning of summer! He just lost all of my business and everyone and anyone I know! And I know a lot of people on Ossipee lake! He messed with the wrong guy! He owes me an apology for ruining my family's excitement!
DON'T WASTE YOU TIME!!!! IT'S NOT ABOUT THE CUSTOMER!
So far so good! We looked around for just the right boat and found it at Wards this past spring. Barry was very helpful and very professional. Every time I have had a question it gets answered. We had a couple small problems over the summer with the new boat and he assured me that they would take care of them when I pull the boat out of the water. He did offer to come out but the problems were small enough that we didn't need him to do that. His wife was quick to get the financing and paperwork done up and we couldn't be happier with the boat and the relationship we have with this family owned shop. In addition, I wouldn't normally go on about someone else post or experience but in this case I feel it is necessary. I can tell you that as a man in the sales business it is not a typical practice to give a delivery guy (who may just be a yard guy/mechanic) the bank paperwork to have it signed. If a signature is missed and the customer has the certificate of origin and paperwork saying paid in full the boat is his, or at least in his possession, regardless of fully complete paperwork. Once the customer has taken possession of the boat he typically is not motivated to get back to the dealer to sign a missed document. Meanwhile the dealer can't get paid due to said missing document. In addition, if you truly think that a dealer should send their finance people to you for signatures you are crazy. This gets done via electronic signature or in person at the bank or dealership. I look forward to a lasting relationship with Wards Boat Shop, thanks for making my family smile!!
Marine and RV supplies. Propane filling station.
Fantastic operation. I bought a wakeboard and tube from them in July and by stoke of bad luck, both broke. To compound the problem, I lost my receipt! The folks at Wards helped me to fix both issues regardless. Fantastic people who really understand customer service. I highly recommend
Knowledgeable business
Wards Boat Shop Inc is a US Store based in Ossipee, New Hampshire. Wards Boat Shop Inc is located at 355 NH-16B, Center Ossipee, NH 03814, USA.
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